Terms and Conditions

Terms and Conditions

Service Agreement for Envirocom's Carbon Monitoring & Energy Management Solutions

 Last Updated: December1, 2025

Welcome to Envirocom. These Terms and Conditions (“Terms”) govern your access to and use of Envirocom’s services, including but not limited to carbon monitoring, energy management systems, IoT solutions, energy audits, and related consulting services (collectively, the “Services”).

By engaging with Envirocom’s Services, you (“Client,” “Customer,” or “You”) agree to be bound by these Terms. Please read them carefully before proceeding.

1. Definitions

  • “Envirocom,” “We,” “Us,” or “Our” refers to Envirocom, a company registered in India, providing carbon monitoring and energy management solutions.
  • “Services” includes IoT-powered carbon monitoring, energy management systems, product carbon footprinting, supply chain carbon tracking, energy audits, water audits, and related implementation services.
  • “Agreement” refers to the legally binding contract between Envirocom and the Client, which includes these Terms, the Service Order, and any annexures.
  • “Service Order” is the specific document outlining the scope of work, deliverables, timelines, and pricing for Services provided to the Client.
  • “IoT Sensors” refers to hardware devices installed at Client facilities for data collection and monitoring purposes.

2. Scope of Services

2.1 Service Delivery

Envirocom will provide Services as outlined in the mutually agreed Service Order. Services may include:

  • Installation and configuration of IoT sensors and monitoring equipment
  • Cloud-based dashboard access for real-time data visualization
  • Automated carbon emissions calculation and reporting
  • Energy consumption analysis and optimization recommendations
  • CCTS and CSRD compliance reporting support
  • Professional energy and water audits
  • Product-level carbon footprinting (LCA/EPD)
  • Supply chain carbon data collection and analysis

2.2 Implementation Timeline

Standard implementation timelines are:

  • IoT sensor installation: 7-14 days from site readiness confirmation
  • Complete system commissioning: 14-21 days
  • Full operational readiness: 90 days (as guaranteed)
  • Energy/Water audits: 7-14 days from engagement

Timelines are subject to Client cooperation, site accessibility, and provision of required information.

3.2 Data Accuracy

3.1 Information and Access

The Client agrees to:

  • Provide accurate and complete information about facility operations, energy consumption, and emissions sources
  • Grant Envirocom personnel reasonable access to facilities during business hours for installation, maintenance, and audit purposes
  • Ensure safe working conditions and compliance with workplace safety regulations
  • Provide necessary electrical connections and network infrastructure for IoT sensor operation
  • Designate a point of contact for coordination and communication

3.2 Data Accuracy

Client is responsible for the accuracy of historical data, utility bills, production records, and other information provided to Envirocom. Envirocom’s calculations and recommendations are based on Client-provided information and industry-standard emission factors.

4. Pricing and Payment Terms

4.1 Fees

Pricing for Services is outlined in the Service Order and may include:

  • One-time setup and installation fees
  • Hardware costs (IoT sensors, gateways, meters)
  • Annual subscription fees for software and cloud services
  • Professional service fees for audits, consulting, and implementation
  • Annual Maintenance Contract (AMC) fees

4.2 Payment Schedule

Unless otherwise specified in the Service Order:

  • 30% advance payment upon signing of Agreement
  • 40% payment upon completion of installation
  • 30% payment upon final commissioning and handover
  • Annual subscription fees are payable in advance

4.3 Late Payments

Payments not received within 15 days of the due date will incur a late fee of 2% per month on the outstanding amount. Envirocom reserves the right to suspend Services for accounts overdue by more than 30 days.

4.4 Taxes

All fees are exclusive of applicable taxes, including GST. Taxes will be charged as per prevailing Indian tax laws and are the responsibility of the Client.

5. Warranties and Guarantees

5.1 90-Day Implementation Guarantee

Envirocom guarantees that the complete carbon monitoring and energy management system will be operational within 90 days of Agreement signing, subject to Client fulfilling all obligations outlined in Section 3.

5.2 Savings Identification Guarantee

For energy audit services, Envirocom guarantees to identify energy conservation opportunities worth at least ₹10 Lakhs annually, or a full refund of the audit fee will be provided.

5.3 Hardware Warranty

IoT sensors and equipment are covered by a 12-month manufacturer warranty from the date of installation. Warranty covers manufacturing defects but excludes damage from misuse, accidents, or unauthorized modifications.

5.4 Measurement Accuracy

Energy meters and sensors are warranted to provide ±2% accuracy (Class 0.5) for the measurement period, subject to proper installation and calibration.

5.5 Limitation of Warranties

EXCEPT AS EXPRESSLY PROVIDED HEREIN, ENVIROCOM MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Envirocom does not guarantee specific energy savings amounts, as actual savings depend on Client implementation of recommendations and operational variables beyond Envirocom’s control.

6. Data Ownership and Privacy

6.1 Client Data Ownership

All data collected from Client facilities, including energy consumption, emissions data, production information, and operational metrics, remains the property of the Client.

6.2 Data Usage

Envirocom may use Client data for:

  • Providing the Services as contracted
  • Generating reports and analytics for the Client
  • Aggregate industry benchmarking (anonymized data only)
  • Platform improvement and algorithm training (anonymized data only)

6.3 Confidentiality

Envirocom will maintain the confidentiality of Client data and will not disclose it to third parties except:

  • With Client’s written consent
  • As required by law or regulatory authorities
  • To subcontractors bound by confidentiality agreements
  • In anonymized form for industry research

6.4 Data Retention

Envirocom will retain Client data for a minimum of 7 years to comply with regulatory requirements for carbon reporting and energy audits.

7. Intellectual Property

7.1 Envirocom IP

All intellectual property in Envirocom’s software, algorithms, methodologies, documentation, and tools remains the exclusive property of Envirocom. No license or right is granted to Client except the right to use the Services as provided.

7.2 Reports and Deliverables

Reports, audit findings, and recommendations provided to Client may be used by Client for internal purposes and regulatory submissions. Client may not resell, redistribute, or publicly share Envirocom’s proprietary methodologies without prior written consent.

8. Limitation of Liability

8.1 Indirect Damages

IN NO EVENT SHALL ENVIROCOM BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, BUSINESS INTERRUPTION, OR DATA LOSS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

8.2 Liability Cap

Envirocom’s total liability under this Agreement shall not exceed the total fees paid by Client in the 12 months preceding the claim.

8.3 Regulatory Compliance

While Envirocom’s reports and calculations follow ISO 14064, GHG Protocol, and BEE guidelines, ultimate responsibility for regulatory compliance, submissions, and certifications rests with the Client. Envirocom provides support but does not act as Client’s legal representative to regulatory authorities.

9. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from causes beyond reasonable control, including natural disasters, acts of government, labor disputes, pandemics, war, terrorism, or failures of third-party infrastructure. In such events, the affected party shall notify the other promptly and make reasonable efforts to resume performance.

10. Termination

10.1 Termination for Convenience

Either party may terminate this Agreement with 60 days’ written notice. Client shall pay for all Services rendered up to the termination date.

10.2 Termination for Cause

Either party may terminate immediately upon written notice if the other party:

  • Materially breaches the Agreement and fails to cure within 30 days of notice
  • Becomes insolvent, files for bankruptcy, or ceases operations
  • Engages in fraudulent or illegal activities

10.3 Effect of Termination

Upon termination:

  • Client’s access to cloud dashboard and software will be suspended
  • Envirocom will provide a final data export to Client
  • Client retains ownership of installed hardware (if purchased, not leased)
  • All outstanding fees become immediately due and payable
  • Confidentiality and data protection obligations survive termination

11. Dispute Resolution

11.1 Amicable Resolution

In the event of any dispute arising from this Agreement, parties agree to first attempt resolution through good-faith negotiations between senior management representatives.

11.2 Arbitration

If disputes cannot be resolved within 30 days of notice, they shall be referred to arbitration under the Arbitration and Conciliation Act, 1996. Arbitration shall be conducted by a single arbitrator mutually appointed by both parties, in Gurgaon, India. The arbitration shall be conducted in English.

11.3 Jurisdiction

This Agreement shall be governed by the laws of India. Subject to arbitration, courts in Gurgaon, Haryana shall have exclusive jurisdiction.

12. Miscellaneous

12.1 Entire Agreement

This Agreement, together with the Service Order and any annexures, constitutes the entire agreement between parties and supersedes all prior discussions, representations, or agreements.

12.2 Amendments

Envirocom reserves the right to update these Terms with 30 days’ notice to existing clients. Continued use of Services after such notice constitutes acceptance of updated Terms. Material changes to pricing or core service terms require mutual written agreement.

12.3 Severability

If any provision of this Agreement is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.

12.4 Assignment

Client may not assign this Agreement without Envirocom’s prior written consent. Envirocom may assign this Agreement to affiliated entities or successors in business.

12.5 Notices

All notices under this Agreement shall be in writing and sent to:

Envirocom
10th Floor, Awfis, Paras Trinity
Sector 63, Gurgaon 122011, Haryana, India
Email: anil.sagar@envirocom.in
Phone: +91 98102 17013

 
⚠️ Important Notice

By proceeding with Envirocom's Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these Terms, please do not engage our Services.

13. Contact Information

For questions about these Terms and Conditions or our Services, please contact:

Envirocom Customer Support
Email: anil.sagar@envirocom.in
Phone: +91 98102 17013
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST